Monday, June 24, 2013

Communicator/Lync Presence in outlook stopped working

Hi Readers,
Some of the users reported that their Communicator/Lync  Presence in outlook stopped working.
On further analysis  it is found that users have installed another IM client (Cisco Jabber) for testing purposes.
There is a registry key that gets set when another IM client is installed.
HKEY_CURRENT_USER\Software\IM Providers
We have uninstalled the Jabber client & then reset the reg-key back to  Communicator as shown below to fix the issue.
restart both outlook & communicator in the end.
Sukhija Vikas

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