Tuesday, July 10, 2012

How to decommission a Blackberry Enterprise server (5.0.3)

Hi Readers,

We are in a process to decomission Blackberry servers in our enviornment (5.0.3)

Below is the process we are using :-

Step 1

  1. Logon to the BlackBerry Enterprise Server using the BlackBerry Enterprise Server service account.

  2. Click Start > Programs > Administrative Tools > Services.

  3. Stop all BlackBerry Enterprise Server services by clicking Stop Service for each service.

  4. Click Start > Settings > Control Panel.

  5. Double-click Add/Remove Programs.

  6. Click BlackBerry Enterprise Server and click Remove (If the Remove option does not exist, select Change to launch the installer and then select Remove).

  7. Delete the Research In Motion folder located in the C:\Program Files(x86) directory.

  8. Delete the Research In Motion folder located in the C:\Program Files(x86)\Common Files directory.

 Step 2

  1. In the BlackBerry Administration Service console, navigate to Servers and components > BlackBerry Solution topology > BlackBerry Domain > Component View (Select it, not expand).

  2. In the Component View, locate the appropriate BlackBerry Enterprise Server component section, click the trash can icon next to the component to be removed.

  3. The BlackBerry Administration Service console asks ‘Are you sure you want to delete this instance?’ and a summary including key information points is displayed. To confirm the deletion, select the ‘Yes - Delete the instance’ link below the summary.

  4. The BlackBerry Administration Service then performs a series of checks to ensure the BlackBerry Enterprise Server component can be deleted. If all conditions have been met, a final notification is displayed: ‘All conditions have been met for the <component> instance to be deleted. Are you sure you want to delete this instance?’

  5. Select the ‘Yes - Delete the instance’ link to delete the BlackBerry Enterprise Server component.

  6. The deletion is confirmed by the message. The instance has been deleted.

  7. Repeat these steps for each component of the decommissioned BlackBerry Enterprise Server to be removed. (Note: It is important not to remove components that still are in use. Review the summary page before confirming deletion to ensure that active components are not removed.)

Note: -   Reboot the server once the both steps are complete.

                   Complete both steps for all the servers to be decommissioned.


Sukhija Vikas


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  2. useful post and i think it is rather easy to see from the other comments as well that this post is well written and useful. lista de emails lista de emails lista de emails lista de emails lista de emails

  3. I have only one BES server and plan to stop BB service. Can I just remove the BES server from AD & shut it down?

  4. You can do that, it will not impact anything but I will recommend to do it proper way. Uninstall it properly..

  5. My BES server is on Exchange and I assume the uninstall will require a reboot. Can I stop all the BES services on my Exchange 10 server and run all the cleanup steps, disable the BES mailbox, remove rights, detach SQL database and then delete the BES server at a later date due to the reboot?

  6. You can try that but i will not recommend, better would be do it over the weekend when there is very little activity.

  7. Hi Vikas,
    I am about to decommission our BES 5.0.4 server, and came across this article. How will I be able to run step 2, when the services are down? wont the uninstall remove all the services? Or am I wrong in assuming that?
    Thanks again.

  8. after stopping as well uninstall runs fine..

  9. Also as per I remember, we stooped services first for a caution& waited for a day or two if any issues reported & than moved ahead with the process.

  10. Thank you for the article. I followed the steps but it seems that the servers still appear in the BAS console if I expand Servers and Components, Blackberry Domain, Server View. They still show up in the left hand pane. I thought that time would remove them but I have waited quite some time and they still appear. Any ideas?

  11. NM I didn't see that I still needed to remove it under additional services before it would remove it from the list.